Sheraton Batumi Hotel opened in 2010 is the first international 5 star branded hotel in Adjara region.
Sheraton Batumi Hotel as the first international 5 star branded hotel in Adjara region introduced traditional Sheraton service excellence and soon became a symbol of hospitality and luxury. It was projected and constructed according to the conception of Lighthouse of Alexandria. Beside the visual resemblance Sheraton Batumi Hotel just like the Lighthouse of Alexandria is a “Shining White Star” which attracts tourists into Adjara and plays a significant role in development and improvement of region’s tourism industry.
Sheraton Batumi Hotel is pleased to announce an opening for the position of Reservations Clerk.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Duties & responsibilities:
Knowledge, skills and abilities:
Please send your CV or resume to: Natia.firstname.lastname@example.org and indicate the position title in “subject” line.
Only short-listed candidates will be contacted.