Front Office Receptionist
08 ივლ - 27 ივლ
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The Biltmore hotel Tbilisi is pleased to announce vacancy for the position of a Front Office Receptionist.

Under the supervision of the Front Office Manager, the front office Receptionist is responsible for ensuring that guests are check in - check out according to the standards of The Biltmore hotel Tbilisi. 

Main duties and responsibilities will include 

  • Check in the arriving guest and check out the departing guests in a friendly and caring manner
  • Upon check in, register guest and assign rooms.
  • Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.
  • Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. 
  • Receive payment from guests. Settle the guest account and give copy of the invoice.  
  • Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints. 
  • Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
  • Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities. 
  • Possess a working knowledge of the room reservation procedures. 



  • 1-2 years’ experience in Front Office Agent role
  • Proficient in Opera
  • You must deal in a polite and sophisticated manner and have an excellent command of the English, Russian language, both spoken and written. 
  • Able to work in a fast paced environment and can multitask
  • Ability to remain calm and composed under pressure
  • Flexible in terms of scheduling
  • Excellent grooming standards
  • Applies a professional, confidential and ethical approach at all times

How to apply: 

Applicants interested in this position and whose qualifications match the requirements are welcome to send their CV in English to and state the position title in the subject line.

Application submission deadline is 20.07.2021