International branded Apart’ Hotel Citadines City Centre Tbilisi is announcing an opening for the position of “Receptionist” on full time basis 40 hours per week, or on part time basis (on call) paid per shift. Key Responsibilities
Welcomes customers (in person, by telephone, email) during their stay. Informs them about how the residence works and tourist activities in the neighborhood. Answers customers’ questions and deals with their complaints and/or passes them on to the line manager
Performs check-in and check-out
Able to take bookings and ensures special requests are met (extra beds, access for disabled people, etc.).
Informs other departments of everything needed by the Front Office and deals with their requests directly or co-ordinates actions to be implemented in response.
Performs and monitors book-keeping and payments for services
Controls the till (start and end of shift, placing in the safe etc.) and the balances of customers and sends reminders when necessary
Perform controls and correction of mistakes.
Takes responsibility for any other accounting or administrative tasks which may be assigned
Requirements:
Relevant work experience in hospitality industry for at least 3 month, or being a student of hospitality or business course.
Good knowledge of languages: Georgian and English.
Basic knowledge of Russian language
Knowledge of Microsoft Office programs (Word, Excel, Outlook)
Knowledge of hotel management programs is a plus.
Interpersonal skills
Ensures that his/her appearance and behavior show himself/herself and the company in the best light
Is fully involved and constantly professional; wants to develop
Cares about the quality of the service and customer satisfaction
Working Hours
12 hour per shifts, 40 hours per week excluding breaks,
Shift sequence:
Day 1: Day shift: 12 hours
Day 2: Night shift: 12 hours
Day 3: OFF
Day 4: OFF
Benefits Competitive salary, Upsell bonuses, Health insurance; Lunch provided per shift; Tea & Coffee unlimited per shift; Overtime and public holiday hours are paid accordingly. Uniform is provided; Internal trainings provided; Change of shifts sequence is possible upon request; Friendly and pleasant environment to work. Candidates should submit their CV in English language at: zurab.khabelashvili@citadines.comPlease mention job title in subject.