23 ივლ - 21 აგვ
სტანდარტი
ფრონტ ოფისის მენეჯერი
თბილისი
ვაკანსიაზე გამოხმაურება
ელ. ფოსტა: hrm@royaltuliptbilisi.com
ინფორმაცია ვაკანტური პოზიციის შესახებ:
- სპეციალობა / სპეციალიზაცია: სასტუმრო / რესტორანი / კვება
სასტუმროს მენეჯმენტი - ინდუსტრია / სფერო: დასვენება და მოგზაურობა
დასვენება, მოგზაურობა და ტურიზმი - გამოცდილების დონე / რგოლი: უფროსი რგოლი
- დასაქმების ტიპი: სრული განაკვეთი
- დასაქმების ფორმა: ოფისიდან/სამუშაო ადგილიდან
- დამატებითი სარგებელი (ბენეფიტები): ჯანმრთელობის დაზღვევა,უფასო კვება
დამსაქმებლის მოთხოვნები:
- სასურველია გამოცდილება: გამოცდილება 5 წლიდან
Royal Tulip Hotel and Casino is pleased to announce an opening for the position of Front Office Manager / Front Desk Manager
Job Summary:
Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for the front office department.
Experience:
Duties and Responsibilities:
Benefits:
Preferred Qualifications:
College degree in Hotel Management. Must be able to read, speak, write, and understand the primary language used in the workplace.
Application Process:
If you think that you have the required skills to fulfill this role, please, send us your resume to the email hrm@royaltuliptbilisi.com with the subject line Front Office Manager / Front Desk Manager, only shortlisted candidates will be contacted.
Job Summary:
Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for the front office department.
Experience:
- Minimum of Five years of hotel front desk supervisory experience;
- Experience handling cash;
- Accounting procedures;
- General administrative tasks.
Duties and Responsibilities:
- Trains, cross–trains, and retrains all front office personnel;
- Participates in the selection of front office personnel;
- Schedules the front office staff;
- Supervises workload during shifts;
- Evaluate the job performance of each front office employee;
- Maintains working relationships and communicates with all departments;
- Maintains master key control;
- Verifies that accurate room status information is maintained and properly communicated;
- Resolves guest problems quickly, efficiently, and courteously;
- Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel;
- Reviews and completes credit limit report;
- Works within the allocated budget for the front office;
- Submit any incident report to Direct Manager;
- Checks cashiers in and out and verifies banks and deposits at the end of each closing;
- Enforces all cash handling, check-cashing, and credit policies;
- Conducts regularly scheduled meetings of front office personnel;
- Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times;
- Upholds the hotel’s commitment to hospitality;
- Prepare performance reports related to the front office;
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit reports and maintain close observation of daily house count. Monitor the selling status of the house daily. I.e. flash report, allowance etc.;
- Monitor high-balance guests and take appropriate action;
- Ensure implementation of all hotel policies and house rules;
- Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes;
- Prepare revenue and occupancy forecasting;
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner;
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guest’s managers and other employees;
- Monitor all V.I.P.’s special guests and requests;
- Maintain the required pars level of all front office and stationery supplies;
- Review daily front office work and activity reports;
- Review Front office log book and Guest feedback forms on a daily basis;
- Maintain an organized and comprehensive filing system with documentation of purchases; vouchering, schedules, forecasts, reports and tracking logs;
- Perform other duties as requested by management;
Benefits:
- Competitive salary;
- Health and wellness benefits;
- Opportunities for professional development and career advancement;
- Food provision.
Preferred Qualifications:
College degree in Hotel Management. Must be able to read, speak, write, and understand the primary language used in the workplace.
Application Process:
If you think that you have the required skills to fulfill this role, please, send us your resume to the email hrm@royaltuliptbilisi.com with the subject line Front Office Manager / Front Desk Manager, only shortlisted candidates will be contacted.
სასტუმრო / რესტორანი / კვება
სასტუმროს მენეჯმენტი
ნახვები
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