Hotel Reservations Agent
31 იან - 18 თებ
დასაქმების ფორმა:
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Marco Polo Hotel Gudauri and Hotel Alpina are looking for a suitable candidate for the position of Hotel Reservations Agent

Department: Rooms Department
Reports to: Reservations Manager

Knowledge, Skills and Abilities:

  • At least 1 year of related, verifiable work experience is required
  • Education in Business Management or related field
  • Fluent English and Russian is required, any additional languages considered as a plus
  • Experienced in Opera and Fidelio PMS
  • Ability to work in teams
  • Excellent  verbal and written communication skills
  • Attentive enough to control several tasks simultaneously
  • Clean and positive appearance
  • Attentive to details.



  • Liaise with central reservations to communicate new rate plans and promotions.
  • Communicate with travel agents, the head office and the rooms’ division manager.
  • Maintain and manage hotels PMS and ensure that accurate information and data are entered in the system. 
  • Coordinate with sales and reservation team for all room bookings (individual, corporate, FIT and group) and assist to resolve all issues if necessary.
  • Ensure the completion of all reservations
  • Monitor websites for incoming reservations.
  • Manage all guest issues and ensure response to all queries and monitor flow of dining rooms and recommend ways to increase revenue.
  • Collaborate with maintenance and operations department to resolve all guest issues and maintain inventory of all guest rooms.
  • Handle incoming calls, minimizing loss of calls and ensuring high level of conversion into bookings.
  • Eensure all reservation enquires are professionally and promptly handled and that there is no loss of business.
  • Operate wait list on busy days to ensure maximum occupancy.
  • Follow up charges on no show bookings.
  • Show prospective clients around the hotel.
  • Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in guest satisfaction.
  • Run reports as required by Hotel and company standards;
  • Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed within 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained.
  • Any other administrative duty as prescribed. 



  • Hotel`s Fire, Health and Safety Procedures.
  • The main functions of other departments in order to perform management on duty.


Deadline for accepting applications is February 18; only qualified candidates will be contacted. Please send your Resume with photo and Cover letter to:

Please indicate the position title in subject line, otherwise your application will not be considered.

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