Chief Concierge
თარიღები:
23 სექ - 22 ოქტ
მდებარეობა:
თბილისი
კატეგორიები:
ტურიზმი/სასტუმრო/რესტორანი/კვება 
ქვეკატეგორიები:
სერვისის მენეჯერი
დასაქმების ფორმა:
სრული განაკვეთი
ენები:
ინგლისური ქართული რუსული
გამოცდილება:
3 - 5 წლამდე
აღწერა:

Hotel Monograph is pleased to announce an opening for the position of Chief Concierge.

 

Location: Tbilisi

Employment form: Full-time

 

KEY RESPONSIBILITIES

  • Ensures that all Concierge employees deliver the required high standard and provide exceptional guest service at all times.
  • Assists in greeting and checking-in all guests, VIP and Long Stay guests.
  • Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
  • Ensures that all V.I.P. and long stay guests are met on arrival
  • Assists in the preparation and updates of the Front Office Departmental Operations Manual.
  • Assists the Front Office Manager to conduct regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Ensures that Concierge employees provide excellent service to internal customers as appropriate.
  • Establishes a rapport with guests and maintains good customer relationship.
  • Coordinate with the Front Office Manager in organizing, directing and planning all departments’ activities ensuring the smooth running and proper administration of the department.
  • Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organizations, including tour operators and local travel agents.
  • To be thoroughly conversant with the Front Office computer system and to coordinate with Front Office Manager in times of power failure or system down.

 

 

PROFILE

  • Excellent communications skill for both English, Georgian and Russian, written and verbal. Further languages are preferred
  • Able to work under pressure
  • Self-starter, results oriented and  team player
  • Pleasant personality with good organizational skills
  • Excellent and proven problem-solving skills
  • Independent and self-motivated with good communication, presentation and interpersonal skills and able to train as such in the team
  • Energetic, result-oriented and prepared to face challenges
  • Resourceful and reliable in meeting objectives and expectations
  • Actions and implements training resolves on a daily basis to ensure an excellent working department.
  • Must have good knowledge of modern technologies applied within the rooms division area.
  • Minimum 4 years successful track record at a managerial level.

 

 

Please send your resume with picture to: hr@monographtbilisi.com

Please indicate the position title in subject line, otherwise your application will not be considered

 

 

 

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